ACCEPTANCE AND READINESS OF DIGITALISATION

KUALA LUMPUR, March 19, 2021 - The UCSI Poll Research Centre released a poll result on the “Acceptance and Readiness of Digitalisation”. The poll was conducted among 827 people in Malaysia and the margin of sampling error for this sample size was +/- 3%.

The respondents were asked whether they thought new technologies would create or take over more jobs in the near future. 43% of the respondents thought that new technologies would take over more jobs, 38.6% of the respondents thought that new technologies would create more jobs, and 18.4% of the respondents chose that they did not know.

The respondents were also asked if they would like to have new technologies come into their lives, workplaces and also their learning activities.

Subsequently, the respondents were asked how confident they were in using computers, smartphones, or other electronics devices.  The results showed that 48.5% of the respondents chose HIGH CONFIDENCE, 44.5% chose MODERATE CONFIDENCE and 7% of the respondents chose LOW CONFIDENCE.  This showed that only a small number of respondents had less confidence in using electronic devices.

Additionally, the respondents were asked if they needed others in helping with the set-up or to guide them with new electronic devices. 50.4% of the respondents chose sometimes, 20.9% chose never, and 28.7% of the respondents chose always.

The survey continued in understanding the impact of digitalisation on respondents’ productivity and earning power. 40% of the respondents claimed that they were more productive because of their electronic devices.  46.4% claimed that sometimes they were more productive because of their electronic devices and only 13.5% of the respondents claimed that their productivity had nothing to do with their electronic devices.  Overall, most of the respondents believed that the use of electronic devices would increase their productivity.

44.0% of the respondents thought that the technology would increase their earning power, 37.4% thought that it would reduce their earning power, and 18.6% of the respondents thought it would not change their earning power.

The information received by users daily has become massive nowadays and, hence, the respondents were asked further on the trustworthiness and capacity of information they were dealing with. When the respondents were asked about the trustworthiness of information found online, 55.5% chose sometimes it is trustworthy, 30.4% chose it is trustworthy, and 13.5% chose not trustworthy. The respondents were asked if they were dealing with too much of information in their daily lives. 50.8% chose ‘Yes’, 36.6% chose ‘Sometimes’, and 12.6% chose ‘No’.

The results of the poll showed that the people know that digitalisation is coming, and that they welcome and are ready for it.  Even though people feel that digitalisation is good, the downside is that they will receive a massive amount of information daily.  Therefore, the people should adopt and learn how to filter the information received.

About UCSI Poll Research Centre The UCSI Poll Research Centre (UCSI-PRC) is a public opinion research company owned by the UCSI Group. Its main objective is to utilise original and scientific research methodologies to investigate and analyse public opinions and attitudes.

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